What kind of support do you offer?
We are dedicated to providing Contact Button users with excellent support at no extra cost. If you can’t find an answer here, our support team will try their best to help you.
How can we help?
Guides and answers to help you get the most from Contact Button.
Accounts & Billing
Accepted Payment Methods
We accept all major credit and debit cards. All payments are processed via the industry-leading Stripe.com payment platform. Google Pay and Apple Pay are also available for supported devices.
Calculating Taxes
ContactButton is operated by Letail, LLC, a company registered for tax purposes in Sacramento, California, USA. Any applicable taxes will be calculated at the time of purchase based on your place of residence.
How Are Plan Limits Tracked?
Monthly Leads & Monthly Clicks are the two kinds of usage limits that change between the Basic, Pro & Max Plans. Monthly Leads = Number of times a new contact was created by one of the apps active in your button. Currently, only the Contact Form & Mailing List apps create new leads within the Contact Button […]
How Do I Cancel My Subscription?
All ContactButton subscriptions are set to automatically renew on a monthly or annual basis unless you take action to cancel your active plan. To cancel your subscription, log in to your account and go to the Billing & Invoices page. Once there, click on the “Cancel Subscription” button & then click “Yes”. For account or payment […]
How To Find Your Billing History & Invoices
You can always find your billing information by: 1) Visiting https://app.contactbutton.com/account/billing while logged in to your account.2) Log in to your account, click on the profile icon in the bottom menu and then select “Billing & Invoices” from the list of options.
How Do I Upgrade My Account?
You can always upgrade your account by: 1) Click the green “Upgrade” button found on the top right of your Contact Button dashboard.2) Click on the profile icon in the bottom menu and then select “Upgrade Plan” from the list of options.
Is it possible to downgrade plans?
Yes, if you would like to downgrade your current subscription plan for any reason, please reach out via the Contact Button in your account dashboard or by emailing [email protected]. If you simply want to cancel your subscription, please see the following article, “How Do I Cancel My Subscription?“ Please note: Your new plan rate will […]